Knowledge Base
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How do I qualify for free shipping?
Orders worth $49.99 and over will not be charged for shipping (before taxes or any shipping charges). Please take into account that free shipping will be only applied inside the contiguous United States. Orders for Alaska and Hawaii are not included.
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How do I know if the product I want is in stock?
Unless otherwise stated on the product sheet, the item is avaliable for sale.
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What is the warranty period for the products?
The warranty period for any product purchased from Televes USA Store is 1 year from the date of purchase.
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Where can I purchase a Televes antenna locally?
You can find our antennas at Lowes (available or online purchase only) and Menards.
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How do I contact Televes?
Our product support team can be reached via phone ((833) 281-7654) or email (customerservice.usa@televes.com) from Monday to Friday, between 9am-5pm Mountain Standard Time. If you prefer, you can fill out the following form and our customer service will provide assistance to you as soon as possible.
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What do I do if I forgot my account password?
If you have forgotten your account password, click on Forgot My Password on the login page. You will be asked for the email address you used to create the account. Click on Reset My Password and you will receive an email with instructions on how to create a new password.
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Where is Televes from?
Televes is a worldwide technology company specializing in the design, development and manufacture of telecommunication infrastructure solutions for homes, buildings and cities. Its headquarters are located in Santiago de Compostela (Spain), where the company was founded in 1958.
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Are you the manufacturers of your antennas?
The company manufactures in its own facilities to guarantee maximum quality. It's also a pioneer in setting up 4.0 production lines with its own certification and quality control laboratories.
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Where is your USA branch located?
Our USA branch is located in Denver, more specifically in Aurora. This is our office address: Norfolk Tech Center 16596 E. 2nd Avenue Aurora, CO 80011
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