Knowledge Base
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How do I qualify for free shipping?
Orders worth $49.99 and over will not be charged for shipping (before taxes or any shipping charges). Please take into account that free shipping will be only applied inside the contiguous United States. Orders for Alaska and Hawaii are not included.
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Can I get free shipping on any item I purchase at Televes?
Yes, as long as your total is more than $49.99 and the shipping address is located in one of the contiguous United States.
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Which shipping options are suitable for free shipping?
Free shipping is only valid on Home Delivery (1-7 business days), excluding Alaska and Hawaii.
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Can free shipping be used for orders shipped outside the contiguous United States?
Free shipping only covers standard shipping services inside the contiguous United States.
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What are your available shipping methods?
These are all our shipping methods: FedEx Home Delivery (1-7 business days) - Free shipping for orders $49.99 and over* FedEx 2Day (2 business days) FedEx Standard Overnight (1 business day - overnight) *Please note that Hawaii and Alaska are not eligible for free home delivery
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When is the shipping deadline for an online order?
For items that are in stock, orders placed before 14:00 CST, are usually shipped the next business day. Once the order is processed, the shipping time will depend on the shipping method selected. Please note that some orders may experience delays in order processing or other issues.
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Who handles my shipping?
FedEx will be the courier handling and delivering your order.
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Where can I place an order from?
You can place an order from anywhere in the United States. Please note that Hawaii and Alaska are not eligible for free ground shipping in orders $49.99 and over
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Where can I find my tracking number?
If you logged in or created an account during checkout, you can check the status of your order and your tracking number by selecting "My orders" on the "My Account" menu of your page. If you used guest checkout, you can contact our customer service team at customerservice.usa@televes.com or call as at (833) 281-7654.You should also receive a shipping confirmation email with the tracking information once your order ships.
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What are your delivery times?
These are our delivery times: FedEx Home Delivery (1-7 business days) FedEx 2Day (2 business days) FedEx Standard Overnight (1 business day - overnight)
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