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Purchase Process: Returns (5)

126 views   August 4, 2023

  • What is your return policy?

    If you wish to return a product for a refund, complete and submit the online return form to confirm your return and receive a shipping label. The cost of the return will be deducted from the total refund amount ($9.95 for all small items and $19.95 for all large outdoor antennas). These prices do not apply to returns sent from Hawaii or Alaska, where return shipping charges would be at your own expense.
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  • What is your extended holiday return policy?

    We extend our normal 30-day return policy so you can return your Christmas gifts purchased between November 22nd and December 23rd until January 31st of the following year. Your refund will include the purchase price and taxes.
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  • What does RMA mean?

    RMA, an acronym for "Return Merchandise Authorization," is a procedure employed by businesses to oversee the retrieval of products from customers. This systematic approach benefits both customers and companies by streamlining returns, ensuring efficiency, and maintaining transparency and accountability throughout the return process.
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  • How shall I proceed if I receive a faulty item?

    Products which have been delivered with visible or noticeable defects may be returned, without any cost, either for replacing or for obtaining reimbursement. In this case, you need to fill out the Online Return Form within 10 calendar days from the date of delivery of the products with visible/noticeable defects. Please let us know the item conditions in this form. No shipping costs will be deducted in this case.  
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  • How long do I have to return my product?

    You have 30 days from the delivery date of your order to return your purchase.
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